This module aims to develop awareness of British Sign Language (BSL) and to share good practice in communicating with people who use BSL to improve experience of services.

This module was created in partnership with BSL service users, deafscotland, Deafblind Scotland, Scottish Social Services Council, Care Inspectorate, NHS Education Scotland, NHS Lothian and NHS Forth Valley.

Learning objectives

• Recognise the different types of communication support needs

• Describe the basics of BSL as a language and the rights of BSL users

• Respond appropriately to the communication preferences of BSL users

• Reflect on ways of improving current practice.

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Learning objectives

• Provide an overview of poverty in Scotland.

• Raise awareness of stigma and discrimination associated with poverty.

• Raise awareness of the impact of poverty stigma and discrimination on individuals and their health and wellbeing.

• Introduce sensitive approaches to reduce poverty stigma and discrimination

• Help managers gain insight about their contribution and impact towards reducing the poverty stigma and discrimination within their role.

• Review current practice and apply the learning into practice.